Refund policy
Refund Policy
Last Updated: April 9 2026
At Stylish Palace, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we provide a straightforward and convenient return process.
Order Cancellations
Orders may be canceled within 24 hours of purchase by contacting us at info.stylishpalace@gmail.com. Please include your order number for faster assistance.
After 24 hours, cancellation requests cannot be guaranteed, as orders may already be in processing. Once an order has shipped, it can no longer be canceled.
If your order has already been dispatched, you may initiate a return after delivery in accordance with this policy.
30-Day Easy Returns
You have 30 days from the date of delivery to return eligible items.
To qualify for a return, items must be:
- Unused
- In original condition
- Returned with all original packaging, tags, and accessories
Our support team is available to guide you through each step of the return process.
Restocking Fee: $0 — no restocking fees apply.
Return Policy Summary
- Return Window: 30 days from delivery
- Condition: Unused, original condition with all packaging and accessories
- Easy Return: Our support team at Stylish Palace will guide you through the process
- Restocking Fee: None
Return Costs
Defective or Incorrect Items
There is no cost to the customer if the item:
- Is incorrect
- Arrives damaged
- Is defective
Customer Remorse (Change of Mind)
Customers are responsible for return shipping costs if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted
Original shipping charges are non-refundable.
How to Return an Item
1. Contact Us
Email info.stylishpalace@gmail.com with your order number and reason for the return.
2. Pack Your Item
Securely repackage the item in its original packaging, including all tags, accessories, and documentation.
3. Ship Your Return
Send the item using the instructions provided in your return authorization email. You may use the recommended shipping method listed.
Refund Process
Inspection:
All returned items are inspected upon receipt to ensure they meet eligibility requirements.
Refund Timing:
Once approved, refunds are issued to your original payment method. Please allow up to 7 business days for processing, depending on your financial institution.
Exchanges
We offer exchanges for eligible items. To request a different size, color, or product, contact us at info.stylishpalace@gmail.com, and we’ll assist you promptly.
Order Not Delivered
If your order has not arrived within the expected delivery timeframe, please contact us at info.stylishpalace@gmail.com with your order number. We will coordinate with the carrier to investigate. If the package is confirmed lost, we will either issue a full refund or send a replacement at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly labeled as non-returnable on their product pages.
Policy Updates
We may update this Return & Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website indicates acceptance of any revisions.
Need Help?
Visit our FAQ page or reach out to our customer support team for assistance.
Contact Information
Store Address: 10225 Willow Creek Road, San Diego, California 92131, United States
Store Email: info.stylishpalace@gmail.com
Store Phone: 1440-263-0289
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00PM EST
We do our best to reply to your e-mail within 1-2 business days.